Check for device protection

  1. Go to My T-Mobile and log in to your account.
  2. Select PLAN.
  3. Select View plan details.
  4. If you have device protection, you’ll see the service in the HANDSET PROTECTION AND UPGRADES section.
  5. Select from the below options for additional details about your service.

How do I replace my broken T-Mobile phone?

Call us at 1-800-937-8997 to talk to an expert if you still need help.

  1. If possible, call from a different device so we can work on your issue.
  2. T-Mobile stores can help you reach an expert, but aren’t equipped to fix or immediately replace devices.


Can you upgrade your phone if it’s cracked T-Mobile?

If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Protection<360>® and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated.

What is considered good condition for a phone?

Good – In “Good” condition, your phone will have scratches and/or scuffs, but nothing too severe. Most phones in this condition are heavily-used, older generation phones.

Can I give my phone back to T-Mobile?

Return your device at any T-Mobile store within 20 days. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you’ll need to return.

Do I have a warranty on my phone?

Open the Settings app. Tap General. Tap About. Scroll down the page until you see language about the warranty status.

How can I get a free replacement iPhone?

Quote from the video:
Quote from video: This is one year from the moment you bought the product which means that if that product breaks within that year at no fault of the user. The manufacturer.

Can I just switch SIM cards between T-Mobile phones?

Yes. Swapping your service to another device is as simple as taking the SIM out of one device and putting it in the other.

Why do phone companies want your old phone?

Smartphones often have a shelf life and utility that goes well beyond the frequency of new model releases, giving companies an additional source of revenue even for older devices.

Does T-Mobile charge a cancellation fee?

If you only recently signed up for T-Mobile’s service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.

How can I cancel my T-Mobile contract without paying?

6 Ways to Get Out of a T-Mobile Contract

  1. Prove You Don’t Have Service at Home or at Your Office. This is by far the most popular way to get out of a cell phone contract. …
  2. Cite Their Change in Your Contract. …
  3. Roam. …
  4. Trade Plans. …
  5. Have Them Show You the Contract. …
  6. Take Them to Court.


How long is T-Mobile contract?

T-Mobile does not do contracts. You only pay per month for your plan. Device payments would be extra and if financed, would require a 24 month payment agreement, unless paid in full or paid off early.

What happens if I stop paying my T-Mobile bill?

If you don’t pay your mobile phone contract, your account will go into arrears. Your mobile provider could cut your phone off so you’re unable to make or receive calls. If you don’t take steps to deal with the debt, your account will default and the contract will be cancelled.

How long can I go without paying my T-Mobile bill?

Your account can be less than 30 days past the due date to initiate a payment arrangement but if it’s 31+ days past due, you may be required to pay a portion of your past due balance.

Can I just leave T-Mobile?

To cancel T-Mobile, you can call 1-877-453-1304 or head into your local store. You’ll want to use the support number only if your purchased your phone through an installation plan or EIP. Those that used Jump On-Demand need to visit a retail store to cancel T-Mobile.

Can I pay off my T-Mobile phone early?

If you buy one of the new phones and want to pay it off early, you can, however you need to wait at least two billing cycles for the first credit to show up. Once that hits your account you can pay off your phone and the monthly credits will continue.

What happens when your phone is paid off?

When you pay off your device: You continue paying your monthly costs for your talk, text and data plan, but you no longer have a device payment charge on your monthly bill. Any monthly promotional credits you’re getting will stop. The paid-off device is eligible to be upgraded to a new device.

How do I check how much I owe on my T-Mobile phone?

APP Android



Choose T-Mobile. Choose T-Mobile. Choose BILL. Under Here is your statement, your current bill total is displayed.

Can I trade in my Iphone if I still owe money T-Mobile?

Since you don’t own it yet, no, you cannot trade it in. You’d need to pay off your loan or installments with T-Mobile first. No matter what you do, T-Mobile is going to hold you to the money you own them under your agreement with them.

Can you sell a phone that is not paid off T-Mobile?

Can I Sell My T-Mobile Phone if I Owe Money? As is the case with other carriers, you can sell your T-Mobile phone if you still owe money. After selling your phone, you will have to pay off the phone or continue with the monthly payments to prevent the T-Mobile from blacklisting the device.

Does T-Mobile blacklist phones for non payment?

It makes plenty of sense, because tmobile can’t block your phone from every network for not paying them, they can only do so if it’s stolen because that is the law. Adding phones to the blacklist registry is a LAW, for STOLEN PHONES!